Refund policy
Return Policy
We have a 30-day return policy, which means you can request a return within 30 days after receiving your product.
For a return, the product must be in the same condition as when you received it, unused and unworn, with tags intact, and in its original packaging. You will also need the receipt or proof of purchase.
You can initiate a return by sending us a message at info@valentiqueshop.com. Please note that returns must be sent to the following address: [RETURN ADDRESS]
If the return is approved, we will send you a return shipping label as well as instructions on how and where to send the package. We do not accept products sent back to us without a return request.
Contact us by sending a message to info@valentiqueshop.com if you have any questions about returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the product is incorrect, damaged, or does not match your order. This allows us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain products cannot be returned. This includes, among others, perishable goods (such as food items, flowers, and plants), custom products (such as special orders or personalized products), as well as hygiene products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, and gases. Contact us if you have any questions or concerns regarding a specific product.
Unfortunately, sale items or gift cards cannot be returned.
Exchange
The fastest way to get the product you want is to return the product you have received, and then purchase the new product once the return is approved.
EU 14-Day Cooling-Off Period
Unless prevented by the terms mentioned above, you may cancel or return orders placed within the EU within 14 days for any reason and without providing an explanation. Such a return requires that the product is in the same condition as when you received it, unused and unworn, with tags intact, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
You will receive a confirmation from us once the return has been received and inspected. We will also inform you whether we approve the refund. If the refund is approved, you will be refunded via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Send us a message at info@valentiqueshop.com if you have not received the refund within 15 business days after it was approved.
Contact Information
SERENTIS LTD
Registered Business Address: England and Wales
Company Number: 17114874
Email: info@valentiqueshop.com