Shipping policy

Shipping and Delivery

Solenne Glow is committed to delivering your order quickly and efficiently.

1. Processing Time

Orders are processed within 1–2 business days after payment is confirmed.
Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Destinations and Delivery Times

We deliver to the following countries with estimated delivery times:



Country Estimated Delivery Time
Netherlands (NL) 3–7 business days
Belgium (BE) 3–7 business days
Germany (GER) 3–7 business days
Sweden (SE) 3–7 business days
France 3–7 business days
United Kingdom (UK) 3–7 business days
USA 5–12 business days

Note: Delivery times may vary due to customs clearance, carrier delays, or unforeseen events.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the link provided.

4. Delivery Delays

We strive to deliver orders according to the stated schedules. However, delays may occur due to the following reasons:

  • Severe weather conditions

  • Customs clearance

  • High order volumes (e.g., during holidays)

If your order is delayed beyond the estimated delivery time, please contact us at info@valentiqueshop.com.

5. Lost or Stolen Packages

If the shipping carrier confirms delivery, Solenne Glow is not responsible for lost or stolen packages. If your package appears to be missing:

  • Double-check the delivery address.

  • Ask family members or neighbors.

  • Contact the shipping carrier directly.

If the issue is not resolved, please contact us at info@valentiqueshop.com.

6. Damaged Products

If your order arrives damaged, please send an email to info@valentiqueshop.com within 48 hours with the following information:

  • Your order number

  • Photos of the damaged product and packaging

We will offer a replacement product or refund depending on the situation.

7. International Customs Duties and Taxes

Customers outside the EU and the United Kingdom may be responsible for customs duties or taxes.
Customs clearance processing times may affect delivery times.

If you have any questions about delivery, please contact us at info@valentiqueshop.com.

Contact Information

SERENTIS LTD

Registered Business Address: England and Wales
Company Number: 17114874
Email: info@valentiqueshop.com