Terms of service

OVERVIEW

Welcome to the retailer Solenne Glow! The terms "we," "us," and "our" refer to the retailer Solenne Glow. Solenne Glow operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Solenne Glow operates on Shopify's platform, which enables us to provide the Services to you.

The terms below, together with the policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and obligations when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By using our Services, interacting with them, or using them, you agree to these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or attempt to use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are of legal age in your country of residence, and that you have given us your consent to allow minors under your care to use the Services on a device you own, have purchased, or manage.

To use the Services, including browsing our online stores or purchasing any product or service we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You confirm and warrant that all information you provide in our stores is correct, current, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You are not entitled to transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have done our best to provide an accurate representation of our products and services in our online stores. However, please note that the color or appearance of the product may differ from how they appear on your screen, due to the device you use to shop, as well as the device's settings and configuration.

We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or be identical to what is described or shown in our online stores.

All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue the offering of any product individually at any time, and we may limit the quantity of any product we offer to any person, geographic area, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase. Solenne Glow reserves the right to accept or reject your order for any reason at its sole discretion. Your order is not approved until Solenne Glow confirms acceptance. We must receive and process your payment before your order is approved. Please check your order carefully before submitting it, as Solenne Glow may not be able to accept cancellation requests after the order has been approved. If we do not accept, modify, or cancel the order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided in connection with the order.

You may only return or exchange your purchase in accordance with our Return Policy [LINK].

You confirm and warrant that your purchases are for your own personal or household use, not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions may be changed without notice. The price for a product or service is the price in effect at the time of order and is stated in the order confirmation email. Unless expressly stated otherwise, the published prices do not include taxes, shipping, handling, customs, or import duties.

Prices displayed in our online store may differ from prices offered in physical stores or in other online stores operated by third parties. We may from time to time offer promotions within the Services that may affect pricing and are subject to separate terms separate from these Terms. In the event of a conflict between the promotion's terms and these Terms, the promotion's terms apply.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases you make in our stores. You agree to update your account and other information, including email address, credit card number, and expiration date, immediately so that we can complete your payment transactions and contact you as needed.

You confirm and warrant that (i) the credit card information you provide is truthful, accurate, and complete, (ii) you have the appropriate authorization to use these credit cards for purchases, (iii) your credit card company will pay the fees incurred by you, and (iv) you will pay the fees incurred by you in accordance with the stated prices, including shipping and handling fees as well as any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for delivery delays. All delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by the shipping carrier, customs clearance, or events beyond our control. Once we have handed over the products to the shipping carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, texts, screen images, images, graphics, product reviews, videos, and audio recordings, as well as their design, selection, and arrangement, are the property of the retailer Solenne Glow, its partners, or licensors, and are protected by patent, copyright, and other intellectual property laws in the USA and other countries.

These Terms permit you to use the Services only for personal, non-commercial use. You are not entitled to copy, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly stated herein, nothing in these Terms shall be construed as a license or other right granted to you under the retailer Solenne Glow's, Shopify's, or any third party's patent, trademark, copyright, or other intellectual property right. Unauthorized use of the Services may violate federal and state intellectual property laws. Solenne Glow reserves all rights not expressly granted herein.

The retailer Solenne Glow's name, logos, product and service names, designs, and slogans are trademarks belonging to the retailer Solenne Glow or its partners or licensors. Such trademarks must not be used without the retailer Solenne Glow's written permission. Shopify's name, logo, and product and service names, designs, and slogans are trademarks belonging to Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be given access to third-party customer tools as part of the Services, which we do not control, manage, or influence.

You understand and agree that we provide access to such tools "as is" and "as available" without any form of warranties, representations, or conditions, and without any form of endorsement. We are in no way liable for matters arising in connection with or as a result of your use of optional third-party tools.

Use of optional tools offered via the website is solely at your own risk and discretion, and you should ensure that you have familiarized yourself with and accept the terms under which these third-party service providers offer the tools.

We may also offer new features through the Services in the future (including the launch of new tools and resources). Such new features are also considered part of the Services and are included in these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites offered or operated by third parties (including embedded third-party features). We are not responsible for monitoring or evaluating the content or accuracy of third-party materials or websites that you choose to visit. If you choose to leave the Services to access these materials or third-party websites, you do so at your own risk.

We are not liable for any damages or losses in connection with the use of third-party websites, purchases, or use of products, services, resources, or content on a third-party site. Carefully review the third party's policies and ensure you understand them before completing transactions. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 – YOUR RELATIONSHIP WITH SHOPIFY

[NOTE TO RETAILER: This section accurately describes Shopify's relationship with your store and should not be removed or altered.]

Solenne Glow operates on Shopify's platform, which enables us to provide the Services to you. However, all sales and purchases in our Store are made directly through Solenne Glow's website. By using the Services, you agree and acknowledge that Shopify is not responsible for any part of the sale between you and the retailer Solenne Glow, including damages, losses, or claims arising from purchased products and services. You hereby release Shopify and its partners from all claims, damages, and obligations arising from or in connection with your purchase and transaction with the retailer Solenne Glow.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is covered by our Privacy Policy, which can be read here [LINK], and certain personal information may be covered by Shopify's Privacy Policy, which can be read here [LINK]. By using the Services, you confirm that you have read these privacy policies.

Since Shopify hosts the Services, Shopify collects and processes personal information in connection with your use of the Services to be able to provide and improve the Services for you. Information you submit to the Services is transferred and shared with Shopify and third parties who may be located in countries other than yours, so that they can offer you services. Please see our Privacy Policy [LINK] for more information on how we, Shopify, and partners use your personal information.

SECTION 11 – FEEDBACK

If you submit, upload, publish, send via email, or otherwise communicate ideas, feedback, reviews, suggestions, plans, or other content (collectively "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, modify, copy, distribute, and display such Feedback in all media for any purpose, including commercial use. For example, we may use the rights under this license to use, provide, evaluate, improve, and market the Services, as well as to fulfill our obligations and exercise our rights under these Terms of Service.

You also confirm and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives you have received in connection with the Feedback; and (iii) your Feedback is in compliance with these Terms. We have no obligation to (1) treat your Feedback as confidential; (2) pay compensation for your Feedback; or (3) respond to your Feedback.

We may monitor, edit, or remove Feedback that we, in our sole discretion, deem to be unlawful, offensive, threatening, defamatory, disparaging, pornographic, obscene, or otherwise objectionable, or that infringes any party's intellectual property rights or these Terms of Service, but we have no obligation to do so.

You agree that your Feedback does not infringe any third-party rights, including copyright, trademark, privacy, identity, or other personal or proprietary rights. You further agree that your Feedback does not contain defamatory or otherwise unlawful, offensive, or obscene content, and does not contain computer viruses or other harmful code that could in any way affect the operation of the Services or related websites. You must not use a false email address, impersonate someone else, or otherwise mislead us or third parties about the origin of the Feedback. You are solely responsible for all Feedback you provide and for its accuracy. We assume no liability for Feedback submitted by you or third parties.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information in the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, delivery times, and availability. We reserve the right to correct errors, inaccuracies, or omissions, as well as to change or update information or cancel orders if the information is inaccurate, at any time without notice (even after you have submitted your order).

SECTION 13 – PROHIBITED USE

You may only use the Services for lawful purposes. You are not entitled to use the Services directly or indirectly for: (a) any unlawful or harmful purpose; (b) violating international, federal, provincial, or state regulations, rules, laws, or local provisions; (c) infringing or violating our intellectual property rights or others' intellectual property rights; (d) harassing, exploiting, violating, harming, slandering, defaming, disparaging, threatening, or damaging our employees or other persons; (e) communicating false or misleading information; (f) sending, knowingly receiving, uploading, downloading, using, or reusing material that is not in compliance with these Terms; (g) communicating or procuring the sending of advertising or promotional material, including spam, chain letters, or similar requests; (h) impersonating another person or entity, or attempting to impersonate another person or entity; or (i) engaging in other activity that restricts or hinders anyone's use or enjoyment of the Services, or that, in our assessment, may harm the retailer Solenne Glow, Shopify, or users of the Services, or expose them to liability.

In addition, you agree that you will not: (a) upload or transmit viruses or other types of malicious code used or capable of being used in any way that affects the functionality or use of the Services; (b) reproduce, copy, extract, sell, resell, or exploit any part of the Services; (c) collect or track others' personal information; (d) send spam, engage in phishing, pharming, or pretexting within the Services; (e) use robots, web crawlers, scraping, data collection and extraction tools, automated devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures we use to restrict the use of the Services. We reserve the right to suspend, deactivate, or terminate your account at any time without notice if we find that you have breached any part of these Terms.

SECTION 14 – AGENTS

14.1 This section ("Agent Provisions") applies if you use, allow, enable, or cause an Agent to access, use, or interact with the Services. "Agent" means software or service that performs an independent or semi-independent action on behalf of or in accordance with instructions from a person or entity, and which may be executed on behalf of a person or using a person's device without direct supervision.

14.2 No Agent is entitled to use or interact with the Services unless it identifies itself at all times and acts in strict compliance with the requirements in Section 14.4 below. In addition, no Agent is entitled to access, use, or interact with Shopify's consumer services if we have asked the Agent to refrain from accessing, using, or interacting with the services.

14.3 We may restrict, including by technical measures, whether and how an Agent accesses and is entitled to use the Services and interact with them.

14.4 Agents shall: (i) in all HTTP/HTTPS requests, state that the request originates from an Agent and disclose the Agent's name by including the following information in the request's user agent string: "Agent/[agent name]"; (ii) not hide or obscure that access, use, or interactions originate from an Agent, for example by (a) imitating human behavior and interaction patterns, or (b) completing or bypassing CAPTCHA or performing actions aimed at distinguishing computer use from human behavior; (iii) truthfully answer any questions or prompts aimed at determining whether interactions come from a human or a computer; (iv) not circumvent or otherwise avoid measures aimed at preventing, limiting, modifying, or monitoring whether agents access Shopify's consumer services and how they use or interact with them.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services (or parts thereof) at our sole discretion at any time without notice, and you remain liable for all amounts due up to the termination date.

The following sections remain in effect after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information presented in or through the Services is intended for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance on this information is at your own risk. We disclaim all liability and obligations for reliance on such material by you or other users of the Services or persons who may become aware of the content.

UNLESS EXPRESSLY STATED OTHERWISE BY THE RETAILER, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT ANY FORM OF EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR CONDITIONS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS REGARDING MERCHANTABILITY, COMMERCIAL QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE OR REPRESENT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS RESTRICT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY LAW, THE RETAILER, OUR PARTNERS, OFFICERS, EMPLOYEES, PARTNERS, REPRESENTATIVES, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, AS WELL AS SHOPIFY AND ITS PARTNERS' CORRESPONDING PARTIES, ARE NOT LIABLE FOR ANY DAMAGE, LOSS, CLAIM, OR ANY FORM OF DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGE OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF TURNOVER, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR OTHER SIMILAR DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM THE USE OF THE SERVICES OR PRODUCTS ACQUIRED THROUGH THEM, OR ANY OTHER CLAIM IN ANY WAY CONNECTED TO THE USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO CONTENT ERRORS OR OMISSIONS, OR LOSS OR DAMAGE ARISING FROM THE USE, PUBLICATION, TRANSMISSION, OR MAKING AVAILABLE OF CONTENT (OR PRODUCTS) OFFERED THROUGH THE SERVICES, EVEN IF THE POSSIBILITY OF SUCH DAMAGES HAS BEEN NOTIFIED.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the retailer Solenne Glow, Shopify, and our partners, collaborators, employees, officers, representatives, contractors, licensors, and service providers from all losses, damages, liabilities, or claims, including reasonable attorneys' fees, paid to a third party arising from (1) breach of these Terms of Service or documents incorporated by reference, (2) breach of law or third-party rights, or (3) use of the Services.

We will notify you of any indemnification claim, provided that failure to notify immediately does not relieve you of your obligations unless you are materially prejudiced. We may assume control of the defense and settlement of any such claim at your expense, including choice of counsel, but we will not enter into any settlement that imposes non-monetary obligations on you without your consent (which shall not be unreasonably withheld). You will cooperate in the defense of indemnification claims, including by providing relevant documents.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the invalid part shall be deemed severed from these Terms of Service, without such a decision affecting the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision in these Terms of Service does not constitute a waiver of such right or provision.

These Terms of Service and all policies or operating rules posted on this website or in connection with the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications, and proposals between you and us, whether oral or written (including, but not limited to, previous versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafter.

SECTION 21 – ASSIGNMENT

You are not entitled to delegate or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt is void. We may assign, license, or delegate these Terms and our rights and obligations without your consent or specific notice to you.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide you Services are governed by and interpreted in accordance with the federal and state or regional court provisions in the jurisdiction where the retailer Solenne Glow has its principal place of business. You and Solenne Glow accept this venue and personal jurisdiction.

SECTION 23 – HEADINGS

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these terms.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace parts of these Terms of Service by publishing updates and changes on our website. It is your responsibility to regularly check our website for changes. We will notify you of material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. By continuing to use the Services after changes to these Terms of Service have been published, you accept these changes.

SECTION 25 – CONTACT INFORMATION

SERENTIS LTD

Registered Business Address: England and Wales
Company Number: 17114874
Email: info@valentiqueshop.com